Stellensuche

Neueste Stellenausschreibungen bei G4S

Customer Service Desk Agent

Zu den Suchergebnissen zurückkehren
Stellenempfehlungen: G4S/CD/2848
Anzahl der Stellen: 1
Tätigkeitsbereich: Sekretariat und Verwaltung
Vertragstyp: Vollzeit
Entgelt: £22,186 PA + 2288 LW
Auszahlungsintervall:brutto pro Jahr
Standort: Sutton, Surrey
G4S-Region: Cash-Abteilung
Land:Vereinigtes Königreich


G4S-Unternehmen:Vereinigtes Königreich - Bargeldlösungen
Bewerbungsfrist: 08/02/2013
: Onsite Deli and Gym

Stellenbeschreibung:

G4S is the largest secure solutions company in the world, the second largest private employer on the London Stock Exchange and one of Britain’s top Employers for 2010. Our Cash Management Solutions business has expertise in cash and valuables transportation, cash processing, ATM and cash centre outsourcing, secure storage and retrieval.

As an employee of G4S Cash Solutions, each role will have specific responsibilities for the identification, management and control of risk in order to safeguard the business, staff, customers, assets and reputation. Every G4S employee has a role to play in understanding and supporting the business in embedding effective risk management controls and assurance and be integral to the effectiveness and success of G4S.

To provide a first class Service/Help Desk service to a multiple client base, using purpose designed software systems, ensuring high level standards of customer service are maintained in line with all contractual requirements

Verantwortungsbereich:

Customer Focus

  • Create a positive image of the Company and Department by always maintaining a professional manner when communicating with the customer.

Performance

  • Ensure all reported device related issues are logged timely and accurately, using the appropriate software.
  • Ability to meet call-handling performance targets under pressure.

 Expertise

  •  Ensuring all device fault reports, missed replenishments and seal changes are logged in a timely and accurate fashion.
  • Demonstrate the ability to talk Cash 360 customers through call scripts to attempt to remotely resolve device faults & issues.
  • Demonstrate the ability to utilise an ATM monitoring software package to ensure maximum availability of the customer’s estate.
  • Be actively involved in the update and administration of system databases as and when required.  Not restricted to, but including, Evolve, Right Now, ACE & Triton Connect.

Best People

  • The Post holder must understand our customer’s contractual requirements and demonstrate the desire to achieve these at all times.

Integrity

  • The post holder will need a high level of personnel integrity and full appreciation of legal requirements regarding data protection.

Collaboration and Teamwork

  •  Assist in the creation of Management information Customer Reporting and statistics as required.
  • Carries out further tasks on an ad hoc basis as requested by the Service Desk  or Customer Service Manager.
  • The Post holder must understand our customer’s contractual requirements and demonstrate the desire to achieve these at all times.

Integrity

  • The post holder will need a high level of personnel integrity and full appreciation of legal requirements regarding data protection.

Unsere Anforderungen:

Key Attributes

  • Flexible in approach
  • Able to work using own initiative
  • Team player
  • Ability to communicate at all levels
  • Excellent telephone manner
  • Technical awareness

Additional requirements(e.g. hours, shift work, travel)

  • Flexibility in providing overtime cover as required.
  • Must be able to work within a shift pattern to include evenings and weekends as required.  The Service Desk operates between 07:00hrs – 23:00hrs Monday to Sunday.
  • Experience of working in a Customer Services/ Help Desk Environment

Personen

Achtung: Die Bewerbungsfrist für diese Stelle ist nun vorüber.

Sitemap