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Customer Experience Agent - 40 hours per week

Zu den Suchergebnissen zurückkehren
Stellenempfehlungen: 6348
Anzahl der Stellen: 7
Tätigkeitsbereich: Kundendienst/Helpdesk
Vertragstyp: Vollzeit
Entgelt: £16,026.66 to £16,240.00
Auszahlungsintervall:brutto pro Jahr
Standort: Rotherham
G4S-Region: Vereinigtes Königreich und Irland
Land:Vereinigtes Königreich


G4S-Unternehmen:Vereinigtes Königreich - Betreuung und Recht
Bewerbungsfrist: 13/03/2018

Stellenbeschreibung:

Verantwortungsbereich:

Customer Experience Agents

Wath-Upon-Dearne, South Yorkshire

 £16,026.66 to £16,240.00 after successful completion of probationary period

40 hours per week 

 

We currently have fantastic opportunities for Customer Experience Agents to join G4S in Wath-upon-Dearne with excellent public transport links to Doncaster, Barnsley, Sheffield and surrounding areas.

You will be the first point of contact for customers, where, via various communication methods, you will deliver an empathetic, accessible and empowering information service.

As we’re a service that recognises our customers’ needs our focus, commitment and motivation is purely concentrated on the quality and development of the service we provide to the real lives of the customers we support, thus we operate a quality driven environment.

The purpose of our service is to provide families with appropriate information and support to help them make informed choices on the most effective maintenance arrangements for children who live apart from one or both of their parents. What we do and how we do it makes a real difference to children and families’ lives.  Imagine how you might feel if you had bills to pay, food to buy, but no money or help and support having separated from a partner or have never had that support.  With this in mind, our ambition is to deliver the best, most efficient service to anyone who chooses to use it.

A full training and induction programme is provided where you’ll learn and demonstrate, how to;

  • Facilitate effective interactions with customers who are experiencing various levels of emotions and concerns, providing solutions to their needs
  • Confidently discuss customers’ situations which often involve difficult circumstances
  • Accurately capture and record all customer contacts using our IT systems
  • Provide an informative service that empowers the customer to decide what’s best for them, whilst at the same time demonstrating we’re a service that has the time to listen and acknowledge the emotions and challenges they’re experiencing

On successful completion of your training you will be fully supported and coached during your integration into delivering live customer interactions. You’ll also be provided with a clear development plan that outlines how you’ll achieve realistic quality targets and develop into other communication channels or roles.

Due to the nature of our service we’re not a “typical” contact centre, there is NO selling as we have no product to sell or the need to “retain” customers, and neither is there pressure to complete a call in a couple of minutes as you will find in a lot of the contact centre opportunities in the area.

These are permanent roles working 40 hours per week between the hours of 10am and 8pm Monday to Friday and 9am to 4pm on alternate Saturdays. 

he benefits of working for such a large organisation are:

  • Company pension scheme with employer contributions and Life Assurance
  • Child Care vouchers
  • Eye Care Vouchers - Free eye-tests/discounts for VDU users
  • Discounts from major providers of services like: O2 Mobile phone packages, Dell laptops, Budget car hire, British Gas, Super Camps (Ofsted registered school holiday childcare)
  • Corporate perks - discounts on high street shops and brands
  • Hospital Saturday Fund (HSF) Health Plan
  • Charity work - Match-it & payroll giving
  • Long Service Awards
  • Recommend a Friend - receive a cash payment
  • Employee Care Scheme (Best Doctors and First Assist counselling service)
  • G4S Excellence awards
  • Talent Management
  • Enhanced Maternity Leave

The centre is modern and well equipped, excellent staff facilities including showers, full kitchen facilities with free tea and coffee and a very supportive environment.

The role is suited to individuals who can display empathy and are prepared to listen to callers and be able to make decisions in a consistent manner.

The policy is to promote from within and there have been a number of such promotions made recently, therefore if you want to work in a non-sales contact centre, enjoy speaking with people, and have a mature and caring outlook then this might be the opportunity for you.


Unsere Anforderungen:

Main responsibilities:

  • Providing a high level of customer experience that is informative and confidential to customers whilst achieving service objectives
  • Keeping accurate and timely records of all communication contacts with customers
  • Demonstrating a good understanding of company policies
  • Making judgments when to escalate any issues
  • Complying with all operational security policies

Successful candidates will:

  • Be confident and courteous communicators with an excellent telephone manner.
  • Have a proven conscientious and well organized approach to work load.
  • Working under own initiative and the ability to plan effectively in order to pre-empt potential issues and counteract effectively.
  • Have experience working within a busy call centre environment.
  • Have a good standard of written and spoken English.
  • Have demonstrable excellent customer service skills, rapport building and communication skills with the ability to adapt own approach to suit a diverse range of people.
  • Flexible to work 
  • Have a positive working attitude and work ethic
  • Have good timekeeping skills, behaviours and a professional manner
  • Be adaptable, welcoming to change and able to follow instruction
  • Be able to work independently and as part of a team to achieve common goals
     
Please note that due to the confidential nature of the business you will be required to undergo a Disclosure and Credit Check.

You will also be required to provide a full 5 year work/education history and references will be taken up.

 

As a Disability Confident Employer, we are committed to supporting disabled applicants in the assessment process to ensure they are given every opportunity to demonstrate their capability for the role.  As such any disabled applicant that meets the essential criteria for the role they are applying for will be guaranteed an interview. We will also make reasonable adjustments to support this.

Final appointments will be subject to successful completion of G4S security vetting e.g. enhanced DBS, NOMS, CTC (role dependable).


Personen

53.4309799 -1.3554597

Achtung: Die Bewerbungsfrist für diese Stelle ist nun vorüber.

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