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Customer Support Executive/I010/110488/2

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Stellenempfehlungen: G4S/TP/3249040/110488
Anzahl der Stellen: 2
Tätigkeitsbereich: Sicherheits-/Schutzdienst
Vertragstyp: Vollzeit
Entgelt: £8.40
Auszahlungsintervall:brutto pro Stunde
Standort: Belfast
G4S-Region: Vereinigtes Königreich und Irland
Land:Vereinigtes Königreich

G4S-Unternehmen:Vereinigtes Königreich - Sichere Lösungen
Bewerbungsfrist: 26/04/2018
: 25 days annual leave plus 8 Bank Holidays, Company Sick Pay Scheme, Contributory Pension Scheme, Contributory Health Plan and excellent career progression opportunities.


Do you want to be part of a leading global integrated security company specialising in the provision of security products, services and solutions?

G4S is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.

The purpose of this role is to provide a highly motivated and customer focused service within our monitoring centre.To work within a customer support team in a busy call centre environment providing a courteous, efficient, friendly, consistent and effective service to all our customers' in accordance with our core company values.


  • Building, maintaining and developing good working relationships with Customers, Colleagues, Management, Suppliers, and relevant third parties.
  • To assist the Customer Support Team Leader in overseeing all aspects of the customer support department and its processes for all Monitoring Services (MS) business streams
  • To provide customer service and administrative support for the various services delivered by MS.
  • To provide secretarial and administrative support to the Senior Managers Team.
  • To liaise and work in partnership with other teams to ensure an effective delivery of all services at all times
  • To deal with and take ownership of enquiries from Customers, ensuring excellent customer care and passing on to/liaising with the appropriate person if required.
  • Set up, review and management of Customer Accounts (inc. but not limited to: contracts, account/site creation, billing & invoicing, site details, record edits, cancellations and reports).
  • Identifying, managing and coordinating bulk transfers of connections, equipment and services requirements & associated ordering
  • To update databases with information about services as requested by Senior Management.
  • To provide monthly KPI’s and summary reports/reviews for the different services.
  • Develop and establish Customer relations and encourage sales retention, including identifying and acting on sales leads.

Unsere Anforderungen:

  • Excellent administration skills with a proven record in a business administration environment
  • Comprehensive IT skills including ability to use all MS Office packages, including excel
  • Ability to work independently with a methodical approach in a highly demanding environment
  • Ability to operate in a professional and confidential manner at all times
  • Excellent communication skills, both written and verbal
  • Self motivated and able to work on their own initiative
  • Strong organisational and time management skills
  • A minimum of 2 years experience in a busy administration environment.
  • A minimum of 1 years billing, invoicing and credit experience would be an advantage.

Über das Unternehmen/Unternehmensinfo(rmation):

G4S is the world's leading provider of security solutions, with operations in over 100 countries Worldwide. G4S Secure Solutions (UK) Limited is one of the largest Business units in the G4S Group and the largest Security Services Company in the UK, with an annual turnover of approximately £440m and employing 20,000 people.  Our success depends on the commitment of our employees to providing excellent customer service to all internal as well as external customers.

G4S is a global company with a diverse employee team and we welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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Achtung: Die Bewerbungsfrist für diese Stelle ist nun vorüber.